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IPTV LEVEL UP Help Center

19 short answers, grouped by topic. Start with the section that matches your question; if it isn't covered, WhatsApp support is the fastest way to a person.

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Ordering & payment

How do I order?

Choose a plan length and number of screens on the plans page, then enter your name, email, WhatsApp number, country and main device at checkout. We email you a secure payment link. Nothing is charged on our website itself.

Why is the payment link sent by email?

Payment is handled through a secure external link that matches the exact plan you ordered. Emailing it means the amount is fixed by our server, not by the page, and you keep a record of it in your inbox.

Do plans renew automatically?

No. Each plan is a one-time payment for a fixed period. We don't store cards. Before the end date you can choose to renew, change the length or the number of screens, or stop.

Can I change my plan later?

Yes. Message support to add screens or extend your period. We'll quote the price from the current plans table and send a new payment link.

Are prices the same in every country?

Yes. Prices are in USD for everyone. Banks outside the US convert to your local currency and may add their own conversion fee.

Setup & login

What login details will I receive?

Usually an Xtream Codes login (server URL, username and password), plus an M3U playlist link. MAG and some Formuler setups use a MAC portal instead. Xtream Codes, M3U playlist and MAC portal are all supported.

Which player app should I use?

It depends on the device. TiviMate and IPTV Smarters are popular on Firestick and Android TV; MAC-based players are common on Samsung and LG TVs; App Store players such as Smarters Player Lite on Apple devices. Our player guide compares them.

My login doesn't work. What should I check first?

Check the server URL includes http:// and the port, and that the username and password have no extra spaces or capital letters added by autocorrect. Pasting rather than typing solves most failures.

Can I use the same login on several devices?

Yes. Install it on as many devices as you like. Only the number of connections in your plan can play at the same time.

Streaming quality

What internet speed do I need?

As a guide: 10 Mbps for HD, 25 Mbps for Full HD and 50 Mbps for 4K per screen. Stability matters more than headline speed, so a wired connection usually beats fast but crowded Wi-Fi.

Why does a channel buffer?

Most buffering comes from Wi-Fi congestion, an overloaded device or the player's buffer setting. Try Ethernet or 5 GHz Wi-Fi, restart the device, and test another channel. If one channel alone fails, tell support which one.

Is everything in 4K?

No. Streams are HD and Full HD, with 4K where a channel offers it. 4K depends on the channel or title, your device and your connection.

Do I need a VPN?

Not as a rule. Some internet providers manage streaming traffic in the evening, and a VPN can help in that case. It can also slow your connection, so test with and without.

Channels & content

Which channels are included?

Every plan includes the same full line-up, grouped by region and category: North American, European and international channels, news, sport, kids and documentaries. The line-up changes over time, so ask support if a specific channel matters to you before ordering.

Is there a TV guide?

Yes. An electronic programme guide (EPG) loads automatically in players that support Xtream Codes, and catch-up is available on channels that offer it.

Can I hide adult content?

Yes. Most players have a parental PIN that hides selected categories. Set it up during installation if children use the device.

Refunds, trial & account

How does the refund work?

If the service doesn't work on your device and support can't fix it, you can request a refund within 7 days of activation. Our refund policy page lists the steps and exclusions.

Does the trial include everything?

The 24-hour trial includes the same line-up on one screen, so you can test your device and connection before buying.

How is my personal data used?

Only to process your order, send your login and provide support. We don't sell data. The privacy policy explains what we collect and how long we keep it.

Step-by-step help

Ready to try IPTV LEVEL UP on your own TV?

Pick a plan from $13/month, or request a 24-hour trial on one screen first. Prepaid, no contract, 7-day refund window.

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